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German mail-order pharmacy automates fulfillment

Aponeo automates with SSI Order Verifier system that cuts leadtime by 50%, with 100% error-free orders.

The SSI Order Verifier recognizes 1D bar codes and/or 2D data-matrix codes, and RFID.
The SSI Order Verifier recognizes 1D bar codes and/or 2D data-matrix codes, and RFID.

Mail-order pharmacy, Aponeo, Berlin, Germany, provides patients throughout the country with prescription and non-prescription medications, dietary supplements, contact lenses, cosmetics, and wellness products.

Since 2006, the company’s customer base has grown from 40,000 to 850,000, handling more than 140,000 SKUs, and shipping 4,000 packages each day containing over 20,000 items. To handle this exponential growth, Aponeo last February automated its distribution process for the checking and sorting of batch units by putting into place the SSI Order Verifier from Schaefer Systems International.

“Besides being price-driven, our clients want a large product assortment and fast delivery,” says Patrick Luig, Technical Director at Aponeo.

“It is virtually impossible to carry all products on-site, so we order our slow-movers and medium-movers on demand from our wholesalers,” he continues. “We get about 80 percent of our orders from wholesalers on demand. We then integrate these with our fast-moving SKUs that we keep in inventory to make-up our customer orders. This process of integrating items, and still guarantee next-day delivery and even same-day delivery in Berlin, has been a challenge for us that we were only able to solve with the Order Verifier system.”

How the process works

Aponeo’s Order Verifier system is streamlined. At an ergonomic infeed workstation, workers manually empty totes received from the wholesalers onto a V-shaped conveyor. The speed of the conveyor allows for product separation, and once the articles have been separated, each individual item is scanned from all sides and photo-documented. The articles are then automatically directed to one of 12 sorter slots with order-specific totes below.

Workers then place these pre-sorted batch totes onto an automated trolley that takes them to the picking area where the inventoried fast-movers are integrated into the tote-batched orders. Then workers pack the patient-ready orders for shipping to customers.

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