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Four Keys to Safe and Speedy Specimen Shipping

MyGenetx saw a golden opportunity for their business. As a clinical lab that specializes in molecular and advanced diagnostic testing, they knew the demand for their services was booming.

The market for clinical lab testing is experiencing huge growth overall. And point-of-care diagnostics, specifically, is predicted to reach $342 billion by 2024, according to Global Market Insights, Inc.

However, MyGenetx faced a barrier to growth. The company was often at the mercy of logistics providers who delivered late in the morning. This meant delayed test results for doctors and potential delays in beginning treatment. MyGenetx also faced a business problem: unpredictable deliveries made it difficult to take on more clients and ensure they had enough staff to process the specimens. Fundamentally, their reputation was at stake.

To better compete, MyGenetx knew they needed a logistics provider who could deliver quickly and reliably and had service offerings that could help maintain the all-important specimen integrity. They knew the provider needed to be experts in specimen logistics and provide smart tools that increased visibility in the lab’s inbound pipeline.  

That’s why they chose UPS, who stepped in to provide all that, and even set up automated shipment processing for the lab’s customers.

The results were particularly fruitful. In just four years, MyGenetx went from processing 1,500 tests per week at one location to nearly 10,000 specimens per week in 20 locations. Following are four keys that are helping MyGenetx grow rapidly.  

Reduce turnaround time

The sooner specimens can get from doctors to the lab, the faster the overall turnaround time. And processing specimens earlier means getting results to clinicians sooner, and can help to ease their patient’s “anxiety time.”

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