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Fostering their Support Built In attitude has led Morrison to pioneer new support techniques that allow their customers the convenience of remotely connecting to Morrison from anywhere in the world.
Launching Remote Support Capabilities in 2018, Morrison’s technicians and sales representatives are now able to provide quick service and communication with local and foreign facilities. Additionally, they can provide guidance and conduct remote Factory Acceptance Tests (FATs), allowing the customer to save travel time and focus on current business matters.
This enhancement to the Support Built In doctrine is conducted through the use of special glasses equipped with AR technology that enables livestreaming of the customer facility so Morrison can diagnose and guide in real-time for quick response to questions that may arise in the setup, operation, and maintenance of container handling systems. Additionally, the glasses provide PDF viewing, language translation, photo capture and sharing, video viewing, and can be safety rated and can even be programmed to guide changeover operations specific to the customer’s application.
“Support Built In is a way of life at Morrison, so we know time is of the essence for our customers,” says Nancy Wilson, CEO. “Morrison embraces technology and staying current, so finding a way to bridge the gap of service and travel was a natural evolution for us.”
The technology department at Morrison took the opportunity one step further with the use of Hololens augmented reality. This headset allows customers to physically interact with a virtual container handling solution, seeing it in life size or tabletop and truly picture how it will fit into an existing or new line.
Future applications of augmented reality in manufacturing will continue to be implemented, and Morrison can currently use this technology to bring machines and user manuals to life, allowing decision makers and operators the opportunity to understand a machine in real time.
With a world ever connected through mobile devices, Morrison sought an opportunity to evolve its expert customer service and provide added value to their customers. This natural extension of the company’s mission meant finding a way to bring service quicker and more efficiently to customers, so they can truly reduce downtime and imagine the possibilities when it comes to exploring new container handling systems.
“The opportunities are essentially endless with what we can do with this remote and AR technology,” says Ryan Finke, Engineering Manager. “We’re going to continue to forge ahead and find new applications with these systems to make it easier for our customers to receive support on a moment’s notice.”
Both pieces of technology will be available to interact with in booth C-2241 so PACK EXPO attendees can picture how this innovation will positively alter their company’s efficiency.