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Connected Printer Services

The new Markem-Imaje offerings include a range of self-support and help desk printer services powered by an IoT (Internet of Things) platform.

Markem I Maje Mi Vista

Markem-Imaje MiVista™ connected printer services are designed to streamline and improve daily coding operations across the printer fleet. Using a tested and proven IoT platform—developed with expertise gathered across 17,000-plus software installations and honed by analyzing data from over 4,000 printers in the field—the services provide manufacturers with continuous insight and support.

MiVista services empower users to:

  • Operate efficiently: Real-time visibility and printer alerts provide increased self-sufficiency and automated risk monitoring—anytime, anywhere. 
  • Improve continuously: Predictive analytics, automated improvement alerts, and proactive prevention advice from MI help desk experts deliver 360-deg printer performance insightincreasing uptime and reducing costs. 
  • Resolve quickly: Advanced remote diagnostic capabilities allow MI help desk technicians to streamline root cause determination and quickly identify the best way to get production up and running. 

“The benefits of MiVista will further enhance our customers’ service experience,” says Mark Hathaway, product marketing manager, connected devices & solutions services at Markem-Imaje. “This connected printer services offering is available in various levels of functionality to suit the operational style of each customer individually.” 

MiVista works seamlessly with Miva (intelligent, self-support solution) and, along with remote video support, is an integral part of MI’s comprehensive remote services offering. When used to its full potential, this new service suite will make the break/fix scenario an exception rather than the rule, delivering peace of mind across the printer fleet.

MiVista services are currently available for the 94XX and 9750 continuous inkjet series, and are being rolled out geographically to MI users in phases.


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