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Label Management System Allows for Template Reduction and Consolidation

Bioscience company Chr. Hansen implements a new label management system, integrated with their ERP, that meets delayed label printing needs and helps users discover errors earlier in the process.

Bioscience company Chr. Hansen implements a new label management system from NiceLabel
Bioscience company Chr. Hansen implements a new label management system from NiceLabel

Chr. Hansen, a Denmark-based global bioscience company, develops and produces cultures, enzymes, probiotics and natural colors for a variety of dietary supplements, foods and more.

Serving the nutritional, pharmaceutical, food and agricultural industries, they have one of the world’s largest commercial collections of bacteria strains, numbering over 30,000. Founded in 1874, the company has over 3,000 employees in more than 30 countries.

Labeling: a critical function

Labeling is a fully-integrated part of Chr. Hansen’s production and delivery process and plays a central role in their distribution process. “It is really key that the labeling process works,” states Jens Berth, Senior Project Manager at Chr. Hansen. Some of the company’s labeling needs include the following:

  • Approximately 3,000 label print requests per day

  • Pouch, box, packaging and shipping labels

  • Labels printed from 30 different locations

A dedicated team of label designers, business support (who interface with IT), compliance, legal and production functions create and maintain their label templates.

Existing system makes validation challenging

The company’s previous labeling system had its limitations. “The cost of running the system was very high,” says Johnny Krough Sørensen, Global Coordinator, Business Support for Chr. Hansen. “It was based on 15-year-old technology and was built on a fire-and-forget philosophy.”

Operating in the life science industry, any software that touches a regulated process must be validated according to FDA criteria. Because the system was custom-built, it was costly to validate. Adding to the challenge, only internal users could access the system, and the label creation process was tedious and cumbersome.

Lack of IT support causes downtime

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