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Give workers what they need to succeed

Access to clean data and training attached to business outcomes are two key factors in creating an organization that will survive, emphasizes Honeywell Process Solutions’ new president.

Honeywell Process Solutions new president John Rudolph at the Honeywell Users Group (HUG) Americas symposium.
Honeywell Process Solutions new president John Rudolph at the Honeywell Users Group (HUG) Americas symposium.

As John Rudolph paced the stage at the Honeywell Users Group (HUG) Americas symposium in San Antonio, Texas, last month, he was just two weeks into his job as president of Honeywell Process Solutions (HPS). He recalled his experience after just two weeks of training in a job earlier in his career, when he was sent overseas. “I showed up at the first site, and all the training they gave me had nothing to do with what I was going to do,” he said.

By way of introduction to HPS customers, Rudolph touched on a range of topics during his presentation. But he kept coming back to the idea that workers need to be provided with the data and training they need to do a job well. “My guess is 95 percent of the people come to work wanting to do a good job,” he said. If workers aren’t getting the right kind of training, he added, “the failure’s on our side.”

It was at the end of May that Rudolph took over as HPS president, replacing Vimal Kapur, who became president and CEO of Honeywell Building Technologies. For the previous year, Rudolph had been leading the Projects and Automation Solutions business for HPS. Before that, he led Honeywell’s Lifecycle Solutions and Services business for five years, where his achievements included commercializing Assurance 360—the company’s cooperative service agreements—and launching the rapidly growing Cybersecurity business.

Rudolph emphasized that training should have an ROI associated with it. He also emphasized the need to give workers more exposure to the types of real-world situations that they don’t have much experience with. “We’re all going to be losing people. We’re all going to be losing experience. It’s a given,” he said. “But we’ve got to get the frequency of the learning up. When I was in the field, I saw emergencies all the time. I had a frequency.”

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