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Where Remote Services Could Take Over In-Person Operations

End-users are finding remote services and monitoring are ideal for OEM support, but in-person visits are harder to replace for things like FATs and some training.

OEMs can use remote services to solve many issues without the need to travel to end-users' plants, but some problems still require in-person assistance.
OEMs can use remote services to solve many issues without the need to travel to end-users' plants, but some problems still require in-person assistance.
PMMI Business Intelligence: 2024 Trends in Remote Services and Monitoring

Companies adopting remote services and monitoring must consider a crucial dilemma: where to adopt the technology, and where to stick with the old methods.

That’s according to PMMI Business Intelligence’s “2024 Trends in Remote Services and Monitoring” report, which uses survey input and interviews from 144 end-users and 36 OEMs to analyze the current state and future of remote services and monitoring.

Current attitudes toward remote services indicate the immediate future for many end-users will be a hybrid combination of in-person and remote provisions.

While certain functions – such as remote troubleshooting – may become more prevalent, in-person interactions remain crucial for tasks like FATs, commissioning, and initial training.

End-users are poised to embrace a combination of both approaches, leveraging the strengths of each to ensure efficient and effective operations in an evolving landscape.

Remote service opportunities in OEM support

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