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SurfMed Gains Major Benefits From Mobile Software

Home medical equipment and supplies manufacturer automates its logistics management to increase efficiency in its delivery processes.

A home care technician (agent) captures serial# using scan-feature to eliminate errors caused by incorrect data entry and enable auto-confirm.
A home care technician (agent) captures serial# using scan-feature to eliminate errors caused by incorrect data entry and enable auto-confirm.

In an industry dedicated to providing quality patient care, it’s important for Home Medical Equipment (HME) companies to rely on logistics management for an efficient delivery process.

Since 1957, SurfMed has been committed to meeting the needs of its patients by supplying dependable HME products and services. For years, the company was bogged down by paper-based systems and insufficient routing software, making delivering materials costly and ineffective. With minimal accountability for errors, these manual processes resulted in missing delivery tickets, billing delays and unexplained overtime hours.

In an effort to elevate its enterprise capability to a well-defined and manageable business model, while optimizing all available technologies and resources, SurfMed in July 2016 turned to Apacheta, a mobile business provider.

Since implementation, SurfMed has witnessed significant growth, both quantitatively and qualitatively, in its overall operational efficiency. The company has customized key elements of Apacheta’s software to best suit its workflow and reporting needs. The personalization of the applications has allowed SurfMed to use the software in unique ways, such as eliminating unnecessary phone and email traffic, automating delivery notifications for patients who authorize door drops and streamlining the coordination of patient care with ancillary providers.

INTRODUCING! The Latest Trends for Life Sciences at PACK EXPO Southeast
The exciting new PACK EXPO Southeast 2025 unites all vertical markets in one dynamic hub, generating more innovative answers to packaging challenges for life sciences products. Don’t miss this extraordinary opportunity for your business!
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INTRODUCING! The Latest Trends for Life Sciences at PACK EXPO Southeast