Videojet Technologies: Remote Service Capabilities

Unplanned downtime and production halts that lead to service calls are often caused by simple things. But no matter how simple or predictable the cause, any uptime disruption can cut into profits, especially if the disruption can’t be corrected quickly.

That’s why Videojet Technologies, provider of coding, marking and variable data printing solutions, introduced VideojetConnect™ Remote Service. It is an intelligent, cloud-based solution that helps customers optimize printer performance by enabling remote diagnosis and repair by in-house experts or Videojet Technical Support. The solution’s real-time email alerts and performance dashboards provide enhanced control and visibility to printer operations.

VideojetConnect Remote Service supports various Videojet coding products, including the Videojet 1860 continuous inkjet (CIJ) printer. With built-in sensors driving predictive analytics, the 1860 takes full advantage of VideojetConnect Remote Service capabilities. Users can leverage remote connectivity for real-time access to critical information such as printer uptime and OEE data and acquire actionable insight through performance reports and dashboards. All this power is achieved through secure connectivity that leverages basic networking protocols.

Immediate access to printer data allows customers to experience faster service response times while enhancing and driving greater productivity from their printer. With VideojetConnect Remote Service users can often anticipate issues and accelerate recovery thanks to remote printer access supported by Videojet technical experts.

VideojetConnect Remote Service directly addresses the most common root causes of downtime such as environmental or application factors, including higher duty cycles than anticipated; training or experience gaps among employees; a lack of actionable data or insufficient monitoring and analysis of data that’s been collected.