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Staffing for success: Building a proper serialization team

Serialization requires input both at the planning stage and during execution from multiple departments as well as external trading partners.

Internal team members should include someone representing the following departments within the organization:

• Engineering
• Operations
• Scheduling
• Validation
• Label/Package Design
• Sourcing
• Information Technology
• Quality
• Supply Chain/Logistics
• Regulatory/Legal
• Client Services

Key areas where cross-functional involvement is critical are at the high-level design phase of planning where all the different pieces of your solution are defined, and at interfaces between different functions, organizations, and systems.

Touchpoints that did not exist in the traditional packaging paradigm extend beyond the packaging line, crossing over to other functional areas. For example, packaging engineers may not be aware of the added risks or may assume that they are someone else’s problem, including, but not limited to, IT. 

Conversely, IT and network groups often don’t realize the impact of imposing IT policies and requirements down to the packaging line. It’s critical that the two talk, from the beginning.

IT should not be operating in a silo, while plant floor engineers are acquiring new equipment without total visibility into the strategy and plan.

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