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Pharma Tech Industries, one of the largest pharmaceutical contract manufacturers and packagers of powder products in the world, has launched a new hotline response protocol to further shorten the timeframe from initial customer inquiries and challenges to Pharma Tech’s responses and, ultimately, solutions.
Envisioned as a means of helping customers streamline operations by addressing problems early and effectively, Pharma Tech’s new Supply Chain Security System expedites matters deemed particularly urgent to the purview of the company’s Leadership Team. Headed by Chairman & CEO Tee Noland, the Leadership Team makes expeditious recommendations to Pharma Tech’s Technology Transfer Team, which then fleshes out a detailed plan of action, including cost estimates. Upon the action’s implementation, a Customer Relationship Management Team provides regular follow-up reports to ensure that speediness never sacrifices satisfaction.
The Supply Chain Security System was introduced following an analysis of inbound calls that helped identify key reasons for pharmaceutical executives engaging Pharma Tech Industries. These include:
- The need to identify a reliable supply chain partner to embrace new technology and lead its implementation and commercial execution
- The need to rid themselves of chronic quality issues
- The avoidance of significant internal capital expenditures and, conversely, ability to instead place valuable resources toward revenue-generating initiatives such as product development or sales/marketing
- The desire to divest underutilized manufacturing assets
The new expedited protocol is a continuation of Pharma Tech Industries’ recent rebranding efforts, which in recent months has set out to communicate the company’s expanded suite of production capabilities. Over the past several years, Pharma Tech has grown well beyond the powder-based CMO services for which it originally became known. For example, the company has emerged as a versatile provider of molding services that include bottles, caps, components, and medical devices for both in-house and external packaging projects. Capabilities such as these can drastically reduce lead times and speed to market, while at the same time reduce costs associated with supply chain coordination and transport.
“Our sales professionals have heard their fair share of exasperated pleas from healthcare executives on the other end of the phone,” said Tee Noland, Chairman & CEO of Pharma Tech Industries. “Our new Supply Chain Security System is another way of assuring customers that we are fully committed to being responsive to the entirety of their needs.”
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