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Field Service Technician Travel During COVID-19

What does back to work look like for field service technicians who are heading back out into the field?

Virtual Townhall entitled “What Does Back to Work Look Like for Field Service Technicians?
Virtual Townhall entitled “What Does Back to Work Look Like for Field Service Technicians?

Field service technicians face unique challenges as they head back to work keeping customers’ essential production lines up and running. Tom Egan, vice president, industry services, PMMI hosted a webinar earlier this month with four OEMs, discussing issues such as travel arrangements, quarantine before and after customer visits, customer requirements for entering plants, hotel and meal arrangements, conducting customer training, virtual options and more. This Q&A covers the remote access and travel portion of the webinar.


Panelists:

Alan Shuhaibar, president, BellatRx

Marius Stirban, technical services and parts manager, Wexxar Packaging

Dave Navin, president and CEO, Spee-Dee Packaging

Mike Odom, general manager, Kliklok LLC, a Syntegon Company

 

 

Tom Egan: What we want to address, first of all, is the use of remote access, mainly where the CPG is asking OEM suppliers to come in and access their machinery.

 

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