American Airlines Cargo Expands Options for Shippers of Temperature-Sensitive Pharmaceuticals

The new solution, called ExpediteTC Passive, supports ambient temperature control using state-of-the-art cool rooms, expedited handling processes and high-visibility monitoring to ensure cargo is handled within desired temperature ranges. This offering augments American's current service, ExpediteTC Active, which utilizes dry ice and battery-powered containers to actively regulate temperature levels, regardless of ambient conditions.

"Our new ExpediteTC Passive cold-chain service provides our customers with another important option for moving time- and temperature-sensitive cargo,"
said Dave Brooks, President of American Airlines Cargo. "The worldwide rollout of this service is supported by extensive training to provide a consistent, reliable service across our network."

Preparation for launch of the new service included a pilot program and training of 2,400 ground and warehouse employees around the world. The service integrates American's proprietary high-visibility system with distinct processes used by employees to support temperature control during handling.

Customers may access online tracking and receive notification alerts via e-mail or mobile phone. ExpediteTC is supported by a 100 percent money-back guarantee that the shipment will be flown on the routing for which it was booked. In addition, a help desk is available for the service 24 hours a day, seven days a week.