PCI Clinical Services launched mobile application (app) Webflow™, a customer support center that provides its clients real-time, 24/7 access to a range of reports and information regarding the status of its clinical trial supplies across all PCI Clinical Services sites in Europe and North America.
The new free app, available on Android and Apple iOS, is designed to provide even more flexible access to the Webflow offering—enabling customers efficient and effective on-demand supply chain management to meet the ever-changing requirements of global trials.
Using the Mobile App to connect to Webflow provides clients with fast and unlimited access to relevant data globally. The app is free to download, easy to use by any customer personnel who want to access the Webflow portal on the go and will mirror the customer’s account access that has been available on the Internet browser-accessible version.
A current Webflow client user of the new mobile access says, “The app is easy to use and a great tool to access the reports and order information I need on demand. Flexible usage of the service is really important in helping me manage my clinical trial supplies quickly and efficiently, and I’m pleased that the app is now available to PCI clients to help make our work lives easier.”
Information that can be accessed via the app includes up-to-the-minute inventory levels, pending and outbound order information, as well as the ability to track inventory and shipments across PCI’s global partner depot network. Customer access can be supported from one single client login with visibility across all PCI Clinical sites.
Bob Misher, Senior Vice President for PCI Clinical Services, notes: “Web- and mobile-based technology continues to drive change in the way in which companies manage their clinical trials, as the availability of real-time information is paramount to a successful outcome of the trial. The Webflow app is another tool to support even more flexible access to the data.”